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Terms & Conditions

General Terms and Conditions – FreightPlatform VOF

FreightPlatform VOF, hereinafter referred to as “FreightPlatform,” is a registered partnership listed with the Dutch Chamber of Commerce under number 83267816 and is located at Antje Breijerstraat 185 (2132ZT), Hoofddorp, The Netherlands.

 

Article 1 – Definitions

  1. The following terms are defined as follows in these general terms and conditions, unless explicitly stated otherwise:

  2. Carrier: The natural or legal person operating in a professional or business capacity who offers transport services to Users via the Platform.

  3. Offer: The offer made by a User based on an assignment, allowing them to use the services of a Carrier.

  4. Services: The provision of the FreightPlatform website [www.freightplatform.eu] to Users and the facilitation of agreements between Users and Carriers for transport via road, air, or sea freight.

  5. User (Shipper): The natural or legal person operating in a professional or business capacity who uses the FreightPlatform website.

  6. FreightPlatform: The service provider offering use of the Platform to both Users and Carriers.

  7. Platform: The FreightPlatform platform that enables Users to access Carrier services.

 

Article 2 – Applicability

  1. These terms and conditions apply to all agreements between FreightPlatform, Users, Carriers, and all usage of the Platform.

  2. Deviations from these terms are not permitted.

  3. FreightPlatform handles Users’ (personal) data with care. Data processing will only occur within the scope of FreightPlatform’s services. Personal data will never be used for other purposes or stored longer than necessary. More information can be found in FreightPlatform’s Privacy Statement.

  4. The Platform is not intended for minors, unless the minor (aged 16 or older) provides written consent from a parent or legal guardian, unless the action taken is customary without such consent in normal social interactions.

  5. Users must create an account before using services via the Platform.

  6. FreightPlatform acts solely as the Platform provider and is not a party to any agreements formed between Users and Carriers.

  7. Carrier terms and conditions also apply to services provided via the Platform, to the extent the Carrier declares them applicable.

 

Article 3 – Offers

  1. Offers posted by Users are published on the Platform based on information provided by the User. FreightPlatform is not liable for the content or accuracy of these Offers.

  2. Carriers are responsible for understanding the content of Offers and accept the associated rights and obligations when booking or accepting an assignment.

 

Article 4 – Use of the Platform

  1. Users may not copy, reproduce, publish, or modify content on the Platform without written permission from FreightPlatform.

  2. All intellectual property rights to the Platform, including designs and concepts, belong exclusively to FreightPlatform and are not transferred to Users.

  3. Users must ensure that all data required for access and use of the Platform is complete and accurate.

  4. FreightPlatform is not liable for any damages resulting from incorrect or incomplete information provided by Users.

  5. Users are responsible for maintaining and updating their own account information.

  6. FreightPlatform may modify parts of the Platform or its Services and will inform Users of changes in a timely manner.

  7. Users must respect all technical and intellectual property safeguards of the Platform.

  8. Users are responsible for appropriate and lawful use of the Platform and must refrain from: a. Publishing unlawful, offensive, discriminatory, threatening, or illegal content. b. Running or downloading processes or programs that may damage FreightPlatform or third parties. c. Requesting transport of unacceptable goods, including (but not limited to) weapons, illegal items, human remains, precious metals, gemstones, cash, activated SIM cards, and similar.

  9. FreightPlatform is not liable for any damages caused by third-party content or use of the Platform contrary to its intended purpose.

 

Article 5 – Platform Availability

  1. FreightPlatform aims to keep the Platform available at all times but does not guarantee uninterrupted access. FreightPlatform may suspend access if needed to ensure functionality.

  2. FreightPlatform is not involved in the creation or execution of agreements between Users and Carriers.

  3. FreightPlatform is not responsible for the quality of Carrier services or for typographical or content errors on the Platform.

 

Article 6 – Formation of Agreements [Reserved for future content.]

 

Article 7 – Cancellation

  1. Users must cancel agreements directly with the Carrier.

  2. Carriers may cancel services if User data is incomplete or inaccurate.

  3. FreightPlatform may cancel services on behalf of Carriers in case of suspected abuse or fraud and will report such cases to authorities.

  4. Any refunds will be processed to the original payment method as soon as possible.

 

Article 8 – Payment

  1. When a Carrier submits a quote, a €1.00 fee is due to FreightPlatform.

  2. When a Carrier wins an assignment, a fee of €9.50 is due to FreightPlatform.

  3. Users must ensure sufficient funds for automatic payments.

 

Article 9 – Limitation of Liability

  1. FreightPlatform is not liable for failures caused by force majeure.

  2. FreightPlatform excludes liability for damages caused by Platform use, third-party services, unavailability, errors, or changes.

  3. FreightPlatform excludes indirect and consequential damages, including business interruption and lost profits.

  4. FreightPlatform is not liable if a User assigns prohibited or unacceptable shipments.

  5. Delivery times are non-binding; delays are the Carrier’s responsibility.

  6. FreightPlatform’s liability is limited to €250 per incident.

  7. Claims must be submitted in writing within one year, or they will expire.

 

Article 10 – Intellectual Property

  1. All intellectual property rights belong to FreightPlatform.

  2. Users and Carriers may not disclose, reproduce, or modify any content shared by FreightPlatform without written permission.

  3. Users may not remove or alter copyright or confidentiality notices.

  4. Parties agree to notify each other and take action in case of IP rights infringement.

 

Article 11 – Indemnification Users indemnify FreightPlatform against third-party claims related to:

  • Use of Carrier services via the Platform

  • Use of FreightPlatform services

  • Illegal or incorrect Offer content

  • Contracts entered into based on such Offers

 

Article 12 – Complaints

  1. Complaints must be reported within 7 calendar days via email to support@freightplatform.eu with the subject “Complaint” and the order number.

  2. Complaints must be clearly described to be processed.

  3. FreightPlatform will respond within 7 calendar days.

  4. Parties will attempt to resolve complaints together.

 

Article 13 – Changes to Terms FreightPlatform may modify the Platform and these terms. Updated terms will be posted online and communicated via email 30 days in advance. If the User disagrees, the agreement may be terminated. Continued use after the effective date implies acceptance.

 

Article 14 – Applicable Law

  1. Dutch law applies to the relationship between FreightPlatform and Users.

  2. Disputes will be resolved by the competent court in Noord-Holland, Haarlem, unless otherwise required by law.